R. Ade
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It's user friendly and does what it is designed to do! It would be nice to be able to get both savings and account summary at a glance though! 1/9/24: I have been having issues with this app lately. It used to work flawlessly, but now it kicks me out frequently. It crashes regularly and tells me to check back later. The oversensitivity is becoming seriously annoying ! I hope they find a fix soon
22 people found this review helpful
Steve Schostek
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If you forget your password even once, it immediately locks your account. The app is frequently down as well. Edit: You can even see in their response to this review. Keybank admits it doesn't work. If I have to close, restart, or otherwise interrupt my connection, that means your app does not work lol. They aren't even offering to fix it, straight up telling me to tinker with it myself hahaha. Sub par service for sure.
28 people found this review helpful
KeyBank, N.A.
November 30, 2023
Hello - In most instances, you may force close the app and reopen for access. You may also attempt switching between Wi-Fi/data for a stronger connection. For info regarding Online Banking lockouts, please see: https://www.key.com/personal/online-banking/unlock-account.html For additional assistance, email us at KeyBank_Help@KeyBank.com. Thanks ^AS
Tom Berges
Soooooooo slow, takes 10-20 times reopening the app just check my balance, just loads slow and says app unavailable try later, like you need streaming video speeds to open but a few clouds in the sky and it's impossible. 3 bars should be plenty, I can run videos but not a page of numbers, almost ready to switch banks cause this app sucks so much
15 people found this review helpful
KeyBank, N.A.
December 6, 2023
Hello - Please ensure your software is updated to the latest version. Uninstall the app, restart your device and reinstall the app. Additionally, you may need to switch between Wi-Fi/data as our app requires a strong connection. For additional troubleshooting, email us at KeyBank_Help@KeyBank.com or call Digital Support at 800-539-1539. Thanks. ^AS