KeyBank Mobile Banking

4.6
63.7K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Take control of your money and bank the way you want to bank – anytime, anywhere. The KeyBank mobile banking app is free, fast, and secure with features that are streamlined for today’s on-the-go world:

● Easily transfer funds between bank accounts
● Pay bills
● Send money to friends and family
● Open a checking or savings account
● Deposit checks on the app
● Monitor and manage bank accounts and cards
● View KeyBank credit card rewards points

Safe and Secure Online Banking

Confidently use the KeyBank mobile banking app without compromising your personal banking information. It’s backed with a multitude of safety and security features, including:

● Same high-level security used for KeyBank Online Banking
● User ID and password required to access banking app†
● Secure connection to view banking account and transaction details
● No banking information is stored on your Android™ device to minimize risk if your mobile phone or tablet is lost or stolen

Convenient Banking on the Go

Easily manage your personal finances when and where it’s most convenient for you and your schedule. With the KeyBank mobile banking app, you can:

● View account balances and recent transactions with one swipe using QuickView
● Deposit checks right from your mobile device without having to visit a KeyBank branch or ATM
● Transfer funds between your KeyBank checking and savings accounts
● Open an account right from your mobile device
● Search and view your banking transaction history for the last 90 days
● Access your KeyBank account statements and tax forms
● Review and manage scheduled Online Bill Pay payments and transfers
● Send money to existing payees and add new payees
● Search for KeyBank branch and ATM locations


Personalized Mobile Banking Settings

Customize your in-app experience for your unique needs and preferences with account settings and seamless access to the KeyBank features and products you use:

● Add a profile picture
● Set up fingerprint or face ID sign in capabilities
● Manage and edit account alerts
● Access your credit card Reward Points balance


Connect with KeyBank

Please call 1-800-539-1539 if you have questions about the mobile banking app or need additional help or support.

Follow KeyBank on social media:
● Twitter: twitter.com/keybank
● Facebook: facebook.com/keybank
● LinkedIn: linkedin.com/company/keybank/
● YouTube: youtube.com/user/keybankcommunity/
● Instagram: instagram.com/keybank/

Important Disclosures
† Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app.

Android™ is a trademark of Google Inc. Use of this trademark is subject to Google permissions.

©2024 KeyCorp. Member FDIC.
Updated on
Mar 19, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 7 others
This app may collect these data types
Location, Personal info and 7 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.6
62.6K reviews
R. Ade
January 10, 2024
It's user friendly and does what it is designed to do! It would be nice to be able to get both savings and account summary at a glance though! 1/9/24: I have been having issues with this app lately. It used to work flawlessly, but now it kicks me out frequently. It crashes regularly and tells me to check back later. The oversensitivity is becoming seriously annoying ! I hope they find a fix soon
22 people found this review helpful
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Steve Schostek
November 30, 2023
If you forget your password even once, it immediately locks your account. The app is frequently down as well. Edit: You can even see in their response to this review. Keybank admits it doesn't work. If I have to close, restart, or otherwise interrupt my connection, that means your app does not work lol. They aren't even offering to fix it, straight up telling me to tinker with it myself hahaha. Sub par service for sure.
28 people found this review helpful
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KeyBank, N.A.
November 30, 2023
Hello - In most instances, you may force close the app and reopen for access. You may also attempt switching between Wi-Fi/data for a stronger connection. For info regarding Online Banking lockouts, please see: https://www.key.com/personal/online-banking/unlock-account.html For additional assistance, email us at KeyBank_Help@KeyBank.com. Thanks ^AS
Tom Berges
December 5, 2023
Soooooooo slow, takes 10-20 times reopening the app just check my balance, just loads slow and says app unavailable try later, like you need streaming video speeds to open but a few clouds in the sky and it's impossible. 3 bars should be plenty, I can run videos but not a page of numbers, almost ready to switch banks cause this app sucks so much
15 people found this review helpful
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KeyBank, N.A.
December 6, 2023
Hello - Please ensure your software is updated to the latest version. Uninstall the app, restart your device and reinstall the app. Additionally, you may need to switch between Wi-Fi/data as our app requires a strong connection. For additional troubleshooting, email us at KeyBank_Help@KeyBank.com or call Digital Support at 800-539-1539. Thanks. ^AS

What's new

- Updates to maintain your security
- Bug Fixes

Thank you for using the KeyBank app!

Based on your valuable feedback, we'll continue to enhance the app through regular updates